Returns and Customer Support
Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received and we will issue you a replacement item. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We do not refund orders for buyer’s remorse or size exchanges, please email firstname.lastname@example.org if you require a replacement item.
When we receive a returned shipment, for misprinted/damaged/defective items an automated email notification will be sent to you. We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of and a refund issued upon proof of defective item.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Contact us at email@example.com for questions related to refunds and returns.